We aim to deliver your orders quickly and safely. Please read our shipping terms below.

1. Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

• We use reliable courier services for all deliveries.
• Estimated delivery time: 3–7 business days within Malaysia.
• International shipping may take 7–21 business days, depending on location and customs clearance.

3. Shipping Fees

• Shipping fees are calculated at checkout based on weight, size, and destination.
• Free shipping may be offered for orders above a certain amount (if applicable).

4. Order Tracking

• Once your order is shipped, you will receive a tracking number by email or SMS.
• You can track your order on the courier’s website.

5. Delivery Issues

• Please ensure your shipping address is correct. We are not responsible for delays or losses due to incomplete or wrong addresses.
• If a package is returned to us due to failed delivery attempts, you may need to pay additional shipping fees for re-delivery.

6. International Shipping (if applicable)

• Import duties, taxes, and customs fees may apply depending on your country’s regulations.
• These charges are the responsibility of the customer.

7. Contact Us

If you have questions about shipping, please contact us:
Email: bong_kihow@yahoo.com
Phone: +60 16-2781-898